example-store.co.uk
Completed by: WebTesterPro Senior QA Consultant
The contact form on the main enquiries page allows blank email addresses to be submitted. Users can send enquiries without a valid email, meaning you have no way to follow up. This is a common oversight that leads to silent lead loss.
Tested on: Chrome desktop, Safari mobile
Customers on mobile devices are encountering a critical error during the checkout process. This issue was reproduced consistently across two mobile browsers and is likely causing silent transaction abandonment. Business impact rated high — every occurrence is a lost sale.
A form submission error was identified under specific conditions. The form appears to submit correctly in most cases but fails silently when triggered by a particular user journey. Enquiries sent this way are lost with no notification to the business or the user.
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